Relax Well Reflexology Privacy Notice 

Our contact details

Name: Rachel Hobbs

Phone Number: 07581346556

E-mail: contact@reflexology.org.uk

What type of information I have

I currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • GP details and emergency contact

  • Information about clients’ general state of health and any conditions or symptoms they may have

 

How I get the information and why I have it

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • In order to talk about your appointment

  • So that I am aware of any reason why a reflexology treatment may not be suitable for you

  • So that I can tailor your treatment to your needs

I also receive your contact details if you use the Cliniko online booking system to make an appointment.

Under the General Data Protection Regulation (GDPR), the lawful base I rely on for processing this information is:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting me using the details given above.

 

What I do with the information I have

I use the information that you have given me in order to provide a professional reflexology treatment. I will also use the information to keep you up-to-date with news and special offers if you give your consent to this. You will be given a marketing preferences form at your first treatment and you can change this at any time afterwards.

If you book a mobile appointment directly with me your information will not be shared with any other person or organisation.

If you book an appointment with me at Harper Road Osteopaths, your information will only be input into the Cliniko online booking system in order to manage my appointments. You can see their privacy policy on the Cliniko website.

How we store your information

Your information is securely stored in a locked file box.

Your information will be kept for 7 years after your last appointment and will then be shredded.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information.

Your right to rectification - You have the right to ask me to rectify information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask me to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that I transfer the information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact us at contact@relaxwellreflexology.co.uk or 07581346556 if you wish to make a request.

 

How to complain

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Privacy notice last updated 27/10/2019

​© 2020 by Relax Well.